VPT

Compagnie Fluviale du Mekong -TOUM TIOU I

Compagnie Fluviale du Mekong -TOUM TIOU I

Compagnie Fluviale du Mekong -TOUM TIOU I

Compagnie Fluviale du Mekong -TOUM TIOU I

Compagnie Fluviale du Mekong -TOUM TIOU I

Vietnampathfinder commitment is the delivery of bespoke, safe and best services
With a focus on experience, guest safety, quality control and service delivery,  we will check every details to make sure that our travel sevices or your booking travel with us a most enjoyable. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team of Vietnampathfinder will ultimately inform and follow up or you also can call us any time at 084. 913323 977 (Mr Pham). 

Payment

+ For FIT booking (group of less than 7 cabins):

40% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 60% of the total tour cost to be paid 7 days prior to arrival date. If booked less than 7 days from arrival, full payment is required immediately.

+ For GIT booking (group of from 7 cabins)
50% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 50% of the total tour cost to be paid 60 days prior to arrival date. If booked less than 60 days from arrival, full payment is required immediately

We do accept payment methods: 

+ Bank transfer = 25$/ 1 time bank fees/ whole amount (takes 3 days to complete and easy, this is low bank fees for big amount)

+ Credit card = 2.7% bank fees is levied in addition to the invoiced amount. Kindly make sure you include the invoice number or contact our Accounting Department for an invoice number so that your payment can be identified. Please also check with the bank who issued your credit card to ensure that no other bank fee is applied.

+ Paypayl online = 4.7%, fast but high fees

+Cash on arrival:  50% deposit for booking services (after confirmation) and the balance by cash on arrival Vietnam ( collect by tour guides, drivers directly from tour leader or your clients).

Cancellations & Refunds

Any cancellations should be made in writing to VietnamPathfinder Travel (email at: info@vietnampathfinder.com ). Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied:

For FIT booking (group of less than 7 cabins)

More than 7 days prior to trip departure: No charge

7 days - 3 days before arrival: 50% charge

Less than 72 hours prior to check-in: 100% of total rate

No show: 100% of total rate

For GIT booking (group of from 7 cabins)

More than 60 days prior to trip departure: No charge

60 days - 31 days before arrival: 50% charge

From 30 to 15 days prior to check-in: 75% of total rate

Less than 15 days prior to check-in: 100% of total rate

No show: 100% of total rate

For Charter Boat Cancellation

More than 60 days prior to check-in :  No cancellation charge

From 60 to 31 days prior to check-in : 50% of total rates

From 30 to 15 days prior to check-in :  75% of total rates

Less than 15 days prior to check-in:  100% of total rates

For Cancellation policy due to bad weather conditions, cruising and sailing in Halong Bay and Mekong Delta River is regulated by the Local Port Authority. Every morning, the Port Authority delivers a permit to each cruise company allowing them to start the sail trip. Both day cruises and overnight cruises are regulated this way.

In case of bad weather conditions and risks of tropical storms, the Port Authority might limit the possibilities of cruising and even decide to cancel all cruises.

In those cases, final decision by the Port of Authority is usually announced only at  3.00 pm on the day of departure (time can be changed). Vietnampathfinder will contact with passengers to update with information and negotiate with boat suppliers to waive or minimize these charges to you at best.

Refund & Non-Refundable

+ Any refund may takes from 15 days to 3 Months and We reserve the right to modify these refund policy without prior notice.
+ A Non-refundable  of 100 USD for booking boat cabins when complete the booking confirmation

 
Child Policies

 FOC Baby cost for infrant (Subject to availability)

Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin

Last Minutes Booking Policies

Last minutes bookings if the bookings are made in 72 hours, 48 hours or 24 hours before departure

Less than 24 hours before your trip departure, please email us  at: info@vietnampathfinder.com or Call at 084 913323977 and only process the final booking on our website when get confirmation emails from our sale teams.

Refund and amendment will not be applied for last minute bookings.

Voucher 

Voucher will be issued by Vietnampathfinder Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passenger.

Liability and Insurance

Vietnampathfinder Travel accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).

FIT (1 cabin booking only) Payment and Cancellation Terms: 

Applies when booking ONLY one (1) cabin 

·          30% down payment is required to confirm reservation. 

·          Payment of the balance shall be made 30 days prior to departure 

Charter & Groups (2 or more cabins) Payment and Cancellation Terms: 

Charter conditions are applicable when booking 2 or more cabins. 

·          30% deposit is required upon confirmation of charter booking 

·          30% (second) payment by 120 days prior to departure 

·          Balance 60 days prior to departure 

Terms and Conditions: 

1.     Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions and any technical difficulties, all schedules and itineraries may be subject to alterations and delays at short notice.

2.     The ship’s purser and captain are jointly responsible for passengers’ comfort and safety. Passengers must accept their decisions and instructions.

3.     Whilst our crew will do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery riverbanks. Elderly clients should consult their doctor to ensure that they are fit for travel. Wheelchairs are not allowed.

4.     In the case of water levels being too high or low or defects to the vessel beyond the control of the shipping line, an alternative itinerary will be offered to passengers after consultation between the ship’s purser and CFM management, subject to provision of accommodation and meals being maintained on board the vessel unless by prior agreement with the Charterer.

5.     CFM is not liable to bear any extra costs of transporting passengers to and from the point of embarkation or disembarkation unless passengers or their agents have purchased transfers from/to airport and hotels from us.

6.     Clients should seek advice from their doctor regarding relevant inoculations and prophylactics for travel in the Mekong Delta.

7.     Clients must be fully insured to cover any risk of medical repatriation and CFM is in no way responsible for such liabilities.

8.     Once a booking has been received through a sales agent or directly from the passenger, a contract exists between the Company and the client and these terms and conditions must be adhered to by both parties.

9.     Unless otherwise agreed, agents are responsible for the transfer of their clients to and from the ship on time and in the event of a late arrival the ship is not obliged to delay departure thereby disrupting tight schedules.

10.  The company accepts no liability or responsibility for loss or damage to passengers’ property whilst on board a company vessel.

11.  It is not permitted to allow any breed of animal on board.

12.  In the event of a dispute the law of the country in which the vessel is operating will apply.

13.  Clients and their agents must abide by these terms and CFM reserve the right to either cancel an existing reservation or to refuse passage in the event that these terms have not been adhered to.

Further information, please contact us: www.vietnampathfinder.com
info@vietnampathfinder.com
Support: 084.91 3323 977 (Mr Pham)