VPT

Vietnampathfinder commitment is the delivery of bespoke, safe and best services
With a focus on experience, guest safety, quality control and service delivery,  we will check every details to make sure that our travel sevices or your booking travel with us a most enjoyable. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team of Vietnampathfinder will ultimately inform and follow up or you also can call us any time at 084. 913323 977 (Mr Pham). 

Payment

+ For FIT booking (group of less than 7 cabins):

40% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 60% of the total tour cost to be paid 7 days prior to arrival date. If booked less than 7 days from arrival, full payment is required immediately.

+ For GIT booking (group of from 7 cabins)
50% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 50% of the total tour cost to be paid 60 days prior to arrival date. If booked less than 60 days from arrival, full payment is required immediately

We do accept payment methods: 

+ Bank transfer = 25$/ 1 time bank fees/ whole amount (takes 3 days to complete and easy, this is low bank fees for big amount)

+ Credit card = 2.7% bank fees is levied in addition to the invoiced amount. Kindly make sure you include the invoice number or contact our Accounting Department for an invoice number so that your payment can be identified. Please also check with the bank who issued your credit card to ensure that no other bank fee is applied.

+ Paypayl online = 4.7%, fast but high fees

+Cash on arrival:  50% deposit for booking services (after confirmation) and the balance by cash on arrival Vietnam ( collect by tour guides, drivers directly from tour leader or your clients).

Cancellations & Refunds

Any cancellations should be made in writing to VietnamPathfinder Travel (email at: info@vietnampathfinder.com ). Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied:

For FIT booking (group of less than 7 cabins)

More than 7 days prior to trip departure: No charge

7 days - 3 days before arrival: 50% charge

Less than 72 hours prior to check-in: 100% of total rate

No show: 100% of total rate

For GIT booking (group of from 7 cabins)

More than 60 days prior to trip departure: No charge

60 days - 31 days before arrival: 50% charge

From 30 to 15 days prior to check-in: 75% of total rate

Less than 15 days prior to check-in: 100% of total rate

No show: 100% of total rate

For Charter Boat Cancellation

More than 60 days prior to check-in :  No cancellation charge

From 60 to 31 days prior to check-in : 50% of total rates

From 30 to 15 days prior to check-in :  75% of total rates

Less than 15 days prior to check-in:  100% of total rates

For Cancellation policy due to bad weather conditions, cruising and sailing in Halong Bay and Mekong Delta River is regulated by the Local Port Authority. Every morning, the Port Authority delivers a permit to each cruise company allowing them to start the sail trip. Both day cruises and overnight cruises are regulated this way.

In case of bad weather conditions and risks of tropical storms, the Port Authority might limit the possibilities of cruising and even decide to cancel all cruises.

In those cases, final decision by the Port of Authority is usually announced only at  3.00 pm on the day of departure (time can be changed). Vietnampathfinder will contact with passengers to update with information and negotiate with boat suppliers to waive or minimize these charges to you at best.

Refund & Non-Refundable

+ Any refund may takes from 15 days to 3 Months and We reserve the right to modify these refund policy without prior notice.
+ A Non-refundable  of 100 USD for booking boat cabins when complete the booking confirmation

 
Child Policies

 FOC Baby cost for infrant (Subject to availability)

Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin

Last Minutes Booking Policies

Last minutes bookings if the bookings are made in 72 hours, 48 hours or 24 hours before departure

Less than 24 hours before your trip departure, please email us  at: info@vietnampathfinder.com or Call at 084 913323977 and only process the final booking on our website when get confirmation emails from our sale teams.

Refund and amendment will not be applied for last minute bookings.

Voucher 

Voucher will be issued by Vietnampathfinder Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passenger.

Liability and Insurance

Vietnampathfinder Travel accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control. Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).