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We are local Hanoi car company and provide private car of 7 seats for an adventure trip to Luc Yen and Yen The (for exploring the gemstone mining area or shopping gemstone).
Overnight in local hotel in Yen The township, It takes some 5 and half hours from Hanoi to Luc Yen Gemstone Market.
Travel schedules (should be, but flexible to meet your idea):
Day1: Hanoi - Yen The Township
At 08.00 Am, pick up at hotel in Hanoi and drive on the highway (of Hanoi- lao Cai) for Yen Bai city, some 3 hours from Hanoi, next will continue our trip for further 90km to the Yen The Township of Luc Yen, arrival time around 02.30 Pm.
Stop for lunch en route at any small township en route such as Lang Dat.
Check in local hotel on arrival and free time your own exporation Yen The Township
Dinner at local restaurant and Overnight Yen Bai (hotel room and meals on your account).
Day2: Yen The Gemstone market - Hanoi
Am: have breakfast at local restaurant (suggest with Pho Noodle soup) and next will visit local gemstone market (just in walking distance from hotel), best time to visit from 08.30 Am to 10.30 Am, free time your own shopping and sightseeing the market, there is some busy day.you can meet up from 70-100 shop owners, gemstone dealers at the market.
At 11.30 Am, meet back our driver and depart back for Hanoi, lunch can be at any local restaurant en route, drop at your hotel or Noi Bai International airport on arrival Hanoi (around 05.30 Pm).
Car hire included: driver, private car, gas, road toll, parking fee and driver own expense
Car hire Excluded: Travel insurance (advise must to buy before travel Vietnam), hotel rooms, meals, water, personnel expenses..
Surcharge:
+ If you need to hire an English speaking guide for this trip from Hanoi, guide fee : 70 $/ day + guide accommodation (very basic) 40$/ night (upon request only), if you would like to visit the An Phu Gemstone/ Ruby Mines, you need to hire a local (An Phu village) jungle guide to escort from An Phu Village for this special trek, local guide fee = 70$/day.
+ In An Phu village, it is necessary to hire a local guide to lead the way through forest trails up to Elephant Mountain, where there are open-pit gemstone mining sites and tunnels dug deep into the limestone mountain. The route is very challenging and slippery, especially after heavy rains. Without a local guide, you could easily get lost on the mountain and would not be able to access the mining camps.
Note:
+ Local Hotel in Yen The Township can be booked through us before coming, standard double/ twin room = 45 $ (no breakfast )
+ Our driver can speak very little in English, so can not be as a tour guide (Of course, even without an English speaking tour guide, the driver can still carry out the trip for you in a safe and friendly manner. Along the way, you can stop anywhere you like to rest, take photos of the scenery, or have meals in a local restaurant en route. However, due to limited (or low) English skills, the driver may not be able to communicate effectively or provide detailed information about everything you need, so the overall experience of the trip may not be as fulfilling.).
+ Visit local An Phu gemstone mines in the high mountain, you need to hire a local tour guide from An Phu Township, as he will know the trail to take us to visit the gemstone mines that still working and he can on behalf to ask permission to visit these mines too.
The biggest challenge of this trip is that without a local jungle guide to lead the way up to the gemstone mining area, the journey simply cannot be carried out. You would not be able to reach the local miners’ camps on Elephant Mountain, observe their mining methods, or even purchase gemstones directly from them (of course, at original prices much cheaper than those at the Yen The gemstone market).
Along the way, especially near the streams, you can also find many small, high-quality gemstones to take home as memorable souvenirs of the trip
+ Highlight to visit the local gemstone mining area at : Nui Voi (Elephant Mountains), some 2 hours trekking (2ways) at Nuoc Ngap Village, An Phu Sub-district, Luc Yen District, Yen Bai Province ( you need a local tour guide, also permission to visit local mining area too), driving time from Yen The township (luc Yen ) to An Phu gemstone mountains will take some over 1 hour (only 30km).
Recently (officially since 2023), the previously rough trail that was difficult for cars has been expanded from Yen The town to An Phu village. The travel time is estimated to be just over one hour by car, so most standard vehicles can now access the route. However, during the rainy season, when traveling in the mountainous forest areas of An Phu, it is recommended to use a four-wheel-drive vehicle to avoid landslide-prone sections after heavy rains.
We also advise you to do 3days 2nights Luc Yen trip to have enough time for adventure trip to the An Phu Gemstone mountains that normally will take for 1day trip.
Please contact us further information at Email: info@vietnampathfinder.com or WhatsApp : (084)913323977
Luc Yen Gem Market
Local ruby trader at Luc Yen Gemstone Market - Yen Bai province, north Vietnam
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She (also other local ruby traders) will show you some other better star ruby that they have
They all have special with high quality ones, if you wish to see or purchase.

gemstone for sale by local people in Luc Yen, Yen Bai
According to the sellers, gems are gathered from the persons who have gone to the mountains … and if having time, craftsmen will arrange the gems to make pendants of rings, necklaces, earrings, etc… Gems are also used as materials for making a gem picture, which are sold in the unit of kilogram or gram.
Each blue, red, purple, yellow, white, black gems have different sizes and shapes and is supervised and considered by the customers who are conversant with gems. The prices are announced depending on the type of gem which can be ten thousands, hundreds of thousand or a million, tens of millions dong. However, the succession of transaction is decided by the bargaining process.
With large choice of Spinel and Ruby from just 200$ to 50 000$ at Luc Yen gemstone market.
The market works in just several hours in every morning. Depending on reasons and weather, the market can take place sooner or later, but at about 08.00 am there are sellers in the market.
Local Luc Yen Gemstone Dealers at Market
There is some foreign ruby traders from India, Srilanka, Singapore, Australia, USA, European also come to visit this local ruby market
This luc yen spinel is value around 600$ (i just check with at market with a local dealer in Dec 2019)
You need some good skill to see of which ones are good for value.
When other (also) Luc Yen Ruby is value just 500$
The price is not fixed, all can be negotiable with local owners
Luc Yen star ruby - This high quality star ruby is value of 5000$
(The local ruby trader in Luc yen Market told me that is a whole sale price and the dealer from Hanoi can re-sell at big city at higher price, but at least from 8000$ up !)
This is an outstanding of Luc yen Ruby and Spinel with value of 5000$ (for each of them)
All local dealers in this market would like to show you what they have on offer.
Based on my experience visiting this Yen The gemstone market several times and observing transactions there, early in the morning local people from An Phu village or the Elephant Mountain mines often bring a few high-quality stones down to sell. At that time, traders from cities like Hanoi, Hai Phong, or Ho Chi Minh City gather around to examine, inquire, and negotiate. As for higher-value stones, deals are usually arranged privately elsewhere (often at the seller’s home in the village).

Spinel - Blue Gem founded in Sept 2019 at Bai Buoi Village- Lieu Do- Luc yen Dist- Yen Bai Province Lục Yên (tỉnh Yên Bái). its weigh of 2,1kg and just 1 meter under ground.
(Spinel has verious colors: White, Colorless, Blue, Red, Green, Yellow, Orange, Brown, Pink, Purple, Black)

Spinel - Blue Gem founded in Sept 2019 at Bai Buoi Village- Lieu Do- Luc yen Dist- Yen Bai Province Lục Yên (tỉnh Yên Bái)
Its weight 2.1 Kg, size: Length 13 Cm and Width 6 cm (a local Luc Yen Gemstone Miner had sold for a dealer at over 200.000 USD)

The picture is Bai Buoi Village- Lieu Do- Luc yen Dist- Yen Bai Province Lục Yên (tỉnh Yên Bái) where local Luc Yen people founded Spinel stone in Sept 2019 (its weight 2.1kg)
Spinel is a gemstone that comes in a variety of colors. Pure Spinel is colorless, but impurities are responsible for the wide range of colors. The most valuable and desirable Spinel color is a deep blood red, though blue, yellow, orange, pink, and purple colors also make fine gemstones. Spinel is often fluorescent in ultraviolet light, and this can be helpful in its identification.
Fine red Spinel is actually rarer than Ruby of equal color. However, its is an undervalued gemstone, with its cost is about 30% lower then comparable Ruby. The scarcity of good Spinel is the reason for its lack of demand and popularity. Gem Spinel is in very limited supply, and therefore jewelry companies and gem cartels don't really market this gemstone to the consumer. This inhibits Spinel from being a more mainstream gemstone.
Spinel is easily synthesized, and can be made into any color by adding impurities. Synthetic Spinel is often simulated to replicate many other gemstones such as Diamond, Sapphire, and Zircon. Because of the abundance of synthetic Spinel, one must always be careful only to purchase this gemstone from reputable dealers. Almost all colorless Spinel gemstones are synthetic, as it rarely occurs colorless in nature.

The "Star of Vietnam", a ruby stone of Vietnam with its outstanding of 2160 Gram- 10.800 Cara was found in An Phu- Luc Yen on 26 April 1997
This is the biggest ruby stone in the world and the Vietnam national treasure
This giant ruby has 2 parts, the smaller part is called " male ruby stone" is weight 290 Cara when the "Female ruby stone" is weight 10.800 Cara to make it become the most valuable in the whole world
Vietnamese government makes it name " the star of Vietnam"
After a meeting of local and Foreign ruby experts in Hanoi capital in Nov 1999, the 'Female ruby" was estimated of value with over 10 million USD

Tan Huong Gemstone mininga area in Yen Bai mountains where the giant ruby "star of Vietnam" was found in1997
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car trip from yen the township to An Phu gemstone mountains that will take for one hour to An phu village before you will start for long trekking and cilmbing
Climb up the An Phu gemstone mountains .
This area is made up of limestone mountains, and the trail leading up after rain becomes very difficult to navigate. In many sections, you have to hold onto the rock face to move forward. If you are not physically fit or have any mobility issues, it is best not to attempt the climb, as slipping could be very dangerous.
Climb up the An Phu gemstone mountains, An phu village is some 1 hour drive from Yen The Township, there are a hundred of private gemstone mines can be found at this high mountains, some the first gemstone mine can visit will take for around 1 hour trekking and climbing, some parts of the trail can be very difficult for climbing up and you need a local guys for help.
Here is our first gemstone mine in An Phu mountains that we had reached after over one hour of trekking and climbing.
a gemstone mine in An Phu Mountains
There are a hundred of local and small gemstone mines like this in An Phu high mountains, some will take for a day trekking and climbing to reach to the mines
Visit more local gemstone mine.
Along the way, especially near the streams, you can also find many small, high-quality gemstones to take home as memorable souvenirs of the trip.
The local miners had digged some narrow and deep caves into the rocky mountains of An Phu to search for gemstone.
Up on Elephant Mountain (Nui Voi), the gemstone mining camps are located about half a day’s trek away. For this reason, some foreign visitors who come to study gemstones or seek an adventurous experience have chosen to stay overnight on the mountain with the miners.
Searching for gemstones from the washed sand dunes
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These gemstones that we got just in 5 minutes of searching (you also can find and get as many as you want for a gifts of the trip to An Phu mines)
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And this cobalt stone had been found from the An Phu gemstone mine
Our trekking back An Phu village at around 4 Pm and start our late lunch ( you need to order your lunch at a local family before start trekking trip to An phu gemstone mines, so when you come back the village then everythings are ready).
After late lunch, start our car trip back the Yen The Township for overnight.
The trip from Yen The township to visit An phu Gemstone mines will take for full-day, depart at 08.30 am and return trip at around 6.00 PM.
to make this trip, please contact: info@vietnampathfinder.com
or Whatsapp: (084) 913323977 (Mr Pham)
Local Gemstone dealers, traders at Luc Yen Gemstone Market - Yen The Township - Yen Bai province
Luc Yen gem market sparkles with life
For over 15 years now, Luc Yen gem market has been an excellent place to buy and sell precious stones, specifically from Luc Yen District’s plentiful gemstone mining areas. The market has been open since 1992, following fast on the heels of An Phu Village’s nearby discovery of gem-quality rubies.
And though the market still operates today, it’s not nearly as busy or noisy as it used to be.
Luc Yen is located about 100km from the small Yen Bai capital in Yen The Town, and is one of only three locations, including Quy Hop and Dac Nong, famous for gemstones in Viet Nam.
To reach Luc Yen, we entered through the mountains on narrow roads, that twisted like snakes. The houses we passed appeared small and covered by the leaves of many palm trees. The atmosphere was very clean and fresh.
Upon hearing that the Luc Yen gem market was only open in the very early morning, between 6.30 and 9.30am, we planned to go there first thing the following day. We spent the night in the town so that the next morning we could easily get to the market.
"There are more than 40 small tables upon which many different kinds of gemstones are shown on Sundays, though during the week there are only about 10 tables," said Pham Thi Hoa, chief of Luc Yen District’s People’s Committee Secretariat.
At the market, you can see sellers show off their products, including rubies, spinel, opal and jadeite, on rows of small tables.
But at the market one can often see buyers and sellers using a torch-like tool, trying to figure out the value of the gemstones.
Nguyen Van Hung, a gemstone trader since the market was formed, said, "A gemstone will have the highest value if it is dark red, otherwise, when it is black. The harder it is, the more it is worth. When a gemstone is examined by a torch, if it has a strong light refraction and has the form of a star which is clear and has no cracks, then its quality is very good.
Vietnampathfinder Car Rental Services - 20 years' experience.
We are a private and professional car rental company, head office based in Hanoi city capital of Vietnam, we have been providing car/ van rental services in Vietnam for over 20 years now, with large choice of private car/van/bus for working, business trip, family travel, also group tours for tourist, student groups...
Our private cars and coachs are all new, from standard to Luxury vehicles, limousine vans.
Our professional car rental services 24 hours a day, 7 days a week to and from all major Vietnam airports such as Noi Bai (in Hanoi), Danang (in Danang), Tan Son Nhat (in Hochiminh city) International Airports, Phnompenh and Siemreap (Cambodia), Vientiane and Luangprabang (Laos) Yangon (Myanmar)
Our prices remain consistent, there are no hidden costs and our customers rely on guaranteed quality service.
By using our online booking service, you can be assured that our drivers will be there to greet you at the Arrivals or Pick-up address on time. Advanced 24 hours booking reservations are required if you wish to use our online booking service.
To take advantage of our excellence in taxi service and for any special arrangements, we recommend you phone or email us 24 hours before your arrival/departure.
Our Transportation Services include:
+ Airport Transfers : Hanoi, Hai phong, Dong Hoi, Hue, Danang, Nha Trang, Dalat, Hochiminh, Can Tho, Phu Quoc
+ Seaport Transfers: Hai Phong, Cai lan (Halong), Tien sa (danang), Chan may (Hue), Vung Tau, Saigon
+ Long journeys departing from: Hanoi, Hue, Hoi an, Nha Trang, Hochiminh, Can Tho
+ Long journeys cross border (Vietnam-Indochina): Vietnam- Laos ( from Hanoi to Vientinae or Luangprabang), Vietnam-Cambodia (from Ho Chi Minh city to Phnompenh or Siemreap)
Day Bookings also available! You can book a car/ Bus for a whole day or for a few hours for which the service will be charged at an hourly basis.
-Airport transfer Inclusion of:
Road, bridge tolls, parking fees of day time( not night time), gasoline, car insurance and professional, licensed driver ( at least 4years of driving experience).
- Airport transfer Exclusion of:
Overnight parking fee (outside the cities of Hanoi and Ho Chi Minh).
And all other not mentioned in the routings
Car conditions:
All moderns (made in 2023-2024-2025) with air-conditioning, seat-belts and all are new cars
Type of Car:
Ford , Mecerdes, Honda, Toyota, BMW, Huyndai
+ 4 Seats car for 3 passengers + 2 midsize suicases
+ 7 Seats SUV car for max 5 passengers + 3 midsize suicases
+ 6 & 9 Seats DCar Deluxe Limousine Van for max 6 passengers + 6 midsize suicases
+ 9-11 & 16 Seats SoLaTi Deluxe Limousine Van for max 8 passengers + 8midsize suicases
+ 16 Seats Ford Van for max 10 passengers + 6 midsize suicases (keep all back seats for your suicaces)
+ 13 & 18 Seats (Fuso) Business Class Limousine Mini-Bus for max 10 or 18 passengers + midsize suicases
+ 29 & 30 Seats Mini-Bus for Max 14 passengers + 14 midsize suicases (keep all back seats for your suicaces)
+ 34 Seats Bus for Max 26 passengers + 26 midsize suicases (keep some back seats for your suicaces and some in the trunk under your seats)
+ 45 Seats Bus for Max 40 passengers + 20 midsize suicases (Your suicaces will be stored in the trunk under your seats) or 30 Passengers with 40 midsize suicases (keep some back seats for your suicaces and some in the trunk under your seats)
-->>For quick questions or booking, please contact Whatsapp: (084) 913323977 (Mr Pham)

View our car, van, bus for hire in Vietnam-Laos-Cambodia-Myanmar
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45seaters coachs of VietnamPathfinder (VPT)

Our company VPT offers a wide range of 45-seater vehicles, most of which are very new. They are equipped with air suspension for a smooth and comfortable ride, along with modern amenities such as journey monitoring systems, Wi-Fi, refrigerators, and more—perfectly suited for multi-day tour groups traveling across Vietnam.
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45 Seat bus -VPT
As a professional vehicle rental company with more than 20 years of experience in Vietnam, we operate a fleet of vehicles and professional drivers across major cities nationwide (Hanoi - Sapa -Danang- Nha Trang - HCM city - Phu quoc Island).
We provide high-quality, modern vehicles for group tours, corporate events, conferences, industrial park visits, business trips, and multi-day overland journeys across Vietnam, among many other travel services.
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With our 45-seater vehicles, you can be completely assured of quality. These models are continuously upgraded, offering modern amenities and high comfort for your tour group. Our drivers are professional, dedicated, and committed to providing excellent service, with all journeys conducted under strict safety standards.
We also operate a real-time monitoring system connecting our operations team and drivers, ensuring that every trip is safe, smooth, and becomes a truly enjoyable and memorable experience for our customers.
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45seaters coachs of VietnamPathfinder (VPT)

45 Seats Coach

45seats coach for rental with VietnamPathfinder

45 seats bus rental with Vietnam Pathfinder Travel

Interior - 45 seats bus rental with Vietnam Pathfinder Travel

29 Seat minibus - Great choice for group of 20-26 people.
This vehicle features air suspension, providing a very smooth and comfortable ride. Passengers’ luggage is stored in a separate compartment underneath the vehicle.

29 Seat minibus - Great choice for group of 20-26 people. (New Bus 2025-26) - Huyndai 29C

29 seat minibus Interior - Huyndai Minibus (higher class)
This is a modern 29-seater vehicle equipped with comfortable amenities and a spacious cabin, ideal for long-distance travel or multi-day journeys across Vietnam. (VPT- Vietnampathfinder offers two types of 29-seater vehicles: Hyundai and Thaco.)

29 Seat Minibus -Vietnam bus - Thaco (Made in Vietnam)

29 seat minibus-Interior -Thaco
29 seats - Mini-bus (Country)

35seats Bus -Thaco

45 seats Coach

Cabin of 45 seats coach
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Interior of 45 seaters coach

29-30 seaters -Thaco -2017

Interior -29-30 seaters -Thaco -2017

Cabin of 29-30 seats mini-bus

29 Seaters - Universe 2022

Interior - 29 Seaters - Universe 2022

4seats private car

7 Seats Car Innova -2022 ( 7 seats car like Innova or Ford everest or Isuzu are just a normal 7 seat cars)
Sedona Van -7 seats (Sedona van is a bit higher rental cost to compare with a normal 7 seat car)
Sedona Van -7 seats
The rental price for a Sedona 7 seats van is usually higher than other 7-seater normal cars. Therefore, if you would like to book a Sedona 7 seats van, please let us know this special request in advance so we can provide a quotation that matches your requirements.
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Carnival 7Seats Van
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Carnival 7Seats Van
These are 7- and 8-seater Ván models with amenities and interior designs very similar to the Sedona Van.
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Carnival 7Seats Van - Cabin

16seats Van - Ford (USA Made)

Interior - 16seats Van (Ford -US Made)
This van is an idea van for party of 12-13 people travel together for sightseeing tour
or 9-10 people with luggages
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Interior - 16seats Van (Ford -US Made)

16 seats van - Ford (USA Made)

16 Seats Mini-Van (Ford -USD Made) - Great choice for group from 2-8 passengers with small luggages.
This is a standard and very common 16-seater van in Vietnam. If you simply need a good van with adequate amenities, strong air conditioning, a smooth ride, and an affordable rental price, then this 16-seater van is a very reasonable choice.
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Limousine - Van - Dcar Rental in Vietnam - 6-9seats
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Dcar VIP Lounge 7 Seats - Dcar Limousine Van Rental With Vietnam Pathfinder
This is a premium Van model (Vip Lounge Limousine Van) with 7 passenger seats, equipped with massage seats and Wi-Fi. If you are looking for a comfortable, spacious, and luxurious vehicle, this is exactly the right choice for your travel or business trips in Vietnam.
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Dcar VIP Lounge 7 Seats - Dcar Limousine Van Rental With Vietnam Pathfinder
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Interior of our Dcar Vip Lounge 7 Seats
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Interior of our Dcar Vip Lounge 7 Seats
With large passenger seats equipped with massage functions, along with a spacious and well-appointed interior, this Vip Lounge Limousine van is an excellent choice for your family’s long journeys in Vietnam. Of course, the rental cost will be higher than that of standard 16-seater vans.
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Solati Limousine 9 Seat Van
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Interior of our Solati Limousine 9 Seat Van
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Interior of our Solati Limousine 9 Seat Van

Solati -16 Seaters - Limousine Van

Solati -16 Seaters - Limousine Van

Interior -Solati -15&16 Seaters - Limousine Van (More comfortable than a 16 seats Ford Van)
Solati van is an idea van for group of 12-13 people travel together for sightseeing tour.
Or 8-9 people with luggage only

Limousine Business Class - 18seaters
This luxury limousine mini-bus is a great idea for a party from 15-17 people travel together for sightseeing city.

Interior - Limousine Business Class - 18seaters

Fuso Limousine van - 13 seats (for party of 10 people travel together for sightseeing tour)

Fuso Limousine van - 13 seats

Interior- Fuso Limousine van - 13 seats
(this luxury van is an idea van for group from 10-11 people travel together)
or 7 people with luggages

Interior - Fuso Limousine van - 13 seats
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18 Seat Van (Ford-USA) - It is very suitable for small groups or families of 10–14 people with standard luggage. This is a new model from Ford (USA), featuring modern amenities, a spacious cabin, and comfortable seating.

18 Seat van

The actual 18 seat van interior is always clean and well-equipped. The suitable capacity is around 10 to 14 passengers with standard-sized luggage.

Fuso Limousine Mini-Bus 18seats (15 Seats for Passengers only) + 1 seat for driver and 1 Seat for tour guide

Interior of our Fuso Limousine Mini-Bus 18seats

Interior of our Fuso Limousine Mini-Bus 18seats (15 seats for passengers)
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Limousine - Van - Dcar Rental in Vietnam - Interior 7seaters
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Luxury Car - Mercedes E-300 - Vietnam Car Rental
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Mercedes E-300
Mercedes E-400 for business rental in Hanoi- Danang- Nha Trang- HCM city
The question is why — and what experience is needed — to ensure that airport pickup and drop-off services run as smoothly and efficiently as possible.
Many customers ask us about renting 35–45 seater buses (for large groups from 30-40 people) from VietnamPathfinder for airport pickups (Noi Bai, Tan Son Nhat, or Da Nang airports). We usually recommend — or even require — hiring a professional tour guide together with the driver for airport pickup. The reasons are:
Based on many years of experience, my main concern is when flight arrival times are changed unexpectedly, or when passengers arrive and the exit gate is changed. The distance between airport gates can be quite far, making it difficult for large groups with a lot of luggage to move around.
Not to mention situations such as lost baggage, immigration document issues, or other unexpected problems after arrival — these are matters that only a professional tour guide can effectively handle. Therefore, hiring a tour guide for large groups is both necessary and highly beneficial.
Even for an airport transfer, I would still strongly recommend that you hire a tour guide. For example, if there is an accident on the highway to the airport and the road becomes blocked, the driver may not be able to handle the situation effectively due to limited English skills and lack of professional experience in dealing with unexpected travel issues, unlike an experienced tour guide.
The roles and responsibilities are different, and they need to work together closely to ensure everything runs more smoothly and efficiently.
When arriving at the airport to welcome a group, the tour guide will check the electronic flight information board to confirm the exact arrival gate, whether the flight is on time, delayed, or if the exit gate has been changed (which may differ from the information previously provided by the customer). The tour guide will then hold the welcome sign and wait for the guests after they have completed immigration procedures, collected their luggage, and started exiting the airport.
After confirming that all passengers and their luggage have arrived, the tour guide will call the driver to move the VPT bus into the pickup area. The distance between the waiting area for drivers and the passenger pickup point is usually quite far, so the driver and tour guide must coordinate smoothly and efficiently to match the requirements of each part of the job.
The driver’s responsibilities, when accompanying the tour guide to the airport for guest pickup, usually begin with arriving at the airport at least 30 minutes before the flight lands. The driver will check and clean (the seats and floor) of the bus once again before pickup.
Once receiving a call from the tour guide requesting the bus to move into the pickup area, the driver will proceed accordingly. After all passengers have boarded the bus and listened to the tour guide’s necessary instructions and information, the driver will arrange and load all luggage into the luggage compartment.
Upon arrival at the hotel, the driver will coordinate with hotel staff to unload the luggage, carefully recheck all belongings in both the passenger cabin and luggage compartment, and hand everything over to the hotel staff before driving the bus back to the company (VietnamPathfinder) parking station in each city, officially completing the airport pickup service.
For any urgent booking, please call direct to our support number/ Whatsapp: (084) 913323 977
Vietnampathfinder commitment is the delivery of bespoke, safe and best services
With a focus on experience, guest safety, quality control and service delivery, we will check every details to make sure that our travel sevices or your booking travel with us a most enjoyable. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team of Vietnampathfinder will ultimately inform and follow up or you also can call us any time at 084. 913323 977 (Mr Pham).
Payment
100% of the total car rental costs to be paid upon commitment of the car rental.
We do accept payment methods:
+ Credit card = 2.7% bank fees is levied in addition to the invoiced amount. Kindly make sure you include the invoice number or contact our Accounting Department for an invoice number so that your payment can be identified. Please also check with the bank who issued your credit card to ensure that no other bank fee is applied.
+ Paypayl online = 4.7%, fast but high fees
+Cash on arrival: we accept in some cases with 50% deposit by paypal or credit card online and the balance of 50% by cash on arrival Vietnam (collect by tour guides, drivers directly from tour leader or your clients).
+ Bank transfer = 25$/ 1 time bank fees/ whole amount (takes 3 days to complete and easy, this is low bank fees for big amount)
Responsibilities:
+ To ensure our cars are not being used for any for any illegal or immoral purpose
+ Our cars and drivers will refuse to carry passengers who not in the booking list (Names) or Number of People in the party at booking confirmation.
+ Pick up location changes must to inform us at 12 hours before departure and will be applied the surcharge if over 3 km from the original booking
+ For airport pick up, if the flight will delay for over 1hour, we will apply the surcharge for 50% and over 2 hours will charge 100% (as a new booking car)
+ Incorrect information such as arrival flight numbers, gate number, dock number, hotel names, passenger names, border gate names, arrival visa trouble will be considered as the services done and renew ones will be full charged
+ We will not agree if you take the wheel as a part of safety reasons, our drivers are licensed to do this job.
+ Our drivers can refuse to drive you to the sites that out of our booked schedules/ itineraries, surcharge will be applied upon request
Cancellations & Refunds
Any cancellations should be made in writing to VietnamPathfinder Travel (email at: info@vietnampathfinder.com ). Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 22 days or more prior to arrival date
For bookings that are cancelled by the passenger or agent 21 - 15 days prior to arrival date, loss of 50% of the total car rental cost will be applied.
For bookings that are cancelled by the passenger or agent 14 - 8 days prior to arrival date, loss of 75% of the total car rental cost will be applied.
Vietnampathfinder reserves the right to claim 100% of the total car rental cost should the cancellation happen within 7 days before departure.
We reserve the right to modify these cancellations & refunds policies without prior notice.
Last Minutes Booking Policies
Last minutes bookings if the bookings are made in 72 hours, 48 hours or 24 hours before departure
Less than 24 hours before your trip departure, please email us at: info@vietnampathfinder.com or Call at 084 913323977 and only process the final booking on our website when get confirmation emails from our sale teams.
Refund and amendment will not be applied for last minute bookings.
Special surcharge during Vietnam Tet Lunar New Year:
We will request a special surcharge during 3days of Vietnam Tet Lunar New Year, this surcharge is added further 20%/ each day (during 3days of Tet Holiday period) and will inform you before process the booking our car
Should you have any question, please don’t hesitate to write us, we are here to help!
With appreciation for your:
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